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FROM MAIN STREET USA
TO YOUR STREET™
"Barry Jacobson's expertise in Premium Customer Service is unparalleled!"
"Barry, thank you for sharing your invaluable insights with our Premium Sales and Service Team. Following our Fireside Chat at House of Blues, the team was ‘fired up’ to take the Premium Experience in our venues to new levels nationwide, fostering an even greater sense of empowerment to create memories for our clients. Your captivating stories from both the sports and Disney side clearly illustrate the intersection of hospitality and our daily operations for premium clients. Your emphasis on empowering team members to understand their ‘purpose’ and deliver the premium client experience certainly hit home, underscoring the significance of personalized touches that create lasting memories.​"
Bryan Dockett | Senior VP - Premium Seat Sales
LIVE NATION ENTERTAINMENT
"Barry = difference maker! Thanks for helping Urban Air Milwaukee grow the experience, brand, and elevate! Your presentations to our team and leadership coaching were the game changer for our team and future teams!! Always great working with you, Barry."
Kent Cisewski | Owner
URBAN AIR MILWAUKEE WEST
"Pursuing Excellence Never Stops… That is the PENS way. Barry, thank you so much for your experience and insight. You and your team have been instrumental in assisting us with the development of the Penguins U college program."
Amanda Susko | Senior Director
PITTSBURGH PENGUINS FOUNDATION
"Barry, we can't thank you enough for all your guidance over the last 18 months in building our Patient Experience and Culture of Excellence program.
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You've made such a difference in our organization, taking us to the next level. From delivering a 2-day intensive program and 1-hour presentation to
over 400 employees via Zoom to our
2-day, engaging, and hands-on workshop for Panorama leaders regarding creating a culture of excellence and patient experience."
Terry Peltes | CEO
PANORAMA ORTHOPEDICS & SPINE CENTER
"On behalf of the staff, I want to thank you for your refreshing and informative presentation. I can honestly say, I have not seen our staff so engaged in a presentation where they had to sit for more than 10 minutes without the fidgets...like little kids.
I have received many nice comments and I hope that we can get you to return for more of your experiences coming up the ladder. I enjoyed our conversations and am happy you are now on my new friend list."
Peggy Daidakis | Executive Director
BALTIMORE CONVENTION CENTER
"Thank you, Barry, for a motivating and engaging presentation to our JAG property
management leaders on what it means to be a leader as it relates to the Resident Experience. You weaved in exactly what we were looking for, including our company's differentiators, and captivated our team with your passion and true-life storytelling."
Patty Holt | President
JAG MANAGEMENT COMPANY
"Barry role models excellence 24 hours a day. He possesses a unique ability to over-deliver on guests and client expectations in a way which is uncommon in today’s “no service” world. Time and time again, I have watched Barry use his intuition and experience to anticipate the needs of guests and deliver a level of service that can only be described as “exceptional.”
“Thinking Outside the Box” is a phrase often used but never really achieved. Barry “Lives Outside the Box.” He is an experienced hospitality visionary who believes that inspiration is the real work of leaders."
Mark Mrozinski
Sr. VP - Retail, Dining & Spa Operations
WESTGATE RESORTS
"Barry Jacobson is a superb speaker and so intriguing on Everything Disney.’ Our audience was captivated by his recent interview on our podcast. Barry specializes in leadership and customer service and finds the most interesting ways to communicate and connect with his audience. He has a way of weaving in true Disney experiences and stories from his 30 years at Disney in the hospitality and guest services industry, from an insider’s view. Well done!"
Tony Caselnova
DISNEY PARKS PODCAST
"You completely WOWED the audience of meeting planners and hotel and convention visitor’s bureau (CVB) professionals as an Avatar in a Virtual World.
Thank you so much for delivering the closing Keynote Speech for Luxury Meetings at ITME World, 2021 Incentive Travel Meetings & Events Conference."
Paul Perrino | Exec. VP & Partner
LUXURY MEETINGS, INC.
"I really appreciate you sharing your knowledge of leadership it was so helpful to our viewers. The leadership advice and tips you gave and the stories you told were on point and we had so much positive feedback from your episode. Thank you, Barry."
David Serle | Licensed Real Estate Broker
RE/MAX SERVICES
"A wonderful morning with a presentation from Barry Jacobson from Barry Jacobson Consulting on Creating a World-Class Culture of Excellence. Thank you, Barry, for the FANTASTIC presentation and the reminder that we build the customer experience one interaction at a time, and everyone is important in the journey."
Lourdes Mola
KINGS SERVICE SOLUTIONS
"Barry’s years with Disney and other organizations working with diverse clients and personalities uniquely qualifies him as an expert in customer service. Great stories and words of wisdom during our podcast.
Thanks, Barry."
David Millay | Managing Partner - EngageMint
CLANCY'S SPORTS PROPERTIES
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