Barry Jacobson's expertise in Premium Customer Service is unparalleled! Barry, thank you for sharing your invaluable insights with our Premium Sales and Service Team. Following our Fireside Chat at House of Blues, the team was ‘fired up’ to take the Premium Experience in our venues to new levels nationwide, fostering an even greater sense of empowerment to create memories for our clients. Your captivating stories from both the sports and Disney side clearly illustrate the intersection of hospitality and our daily operations for premium clients. Your emphasis on empowering team members to understand their ‘purpose’ and deliver the premium client experience certainly hit home, underscoring the significance of personalized touches that create lasting memories.​
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Bryan Dockett
Senior VP Premium Seat Sales, Live Nation Concerts
Peggy Daidakis
Executive Director, The Baltimore Convention Center
On behalf of the staff, I want to thank you for your refreshing and informative presentation. I can honestly say, I have not seen our staff so engaged in a presentation where they had to sit for more than 10 minutes without the fidgets...like little kids.
I have received many nice comments and I hope that we can get you to return for more of your experiences coming up the ladder. I enjoyed our conversations and am happy you are now on my new friend list.
Kent Cisewski
Owner, Urban Air Milwaukee West
Barry = difference maker! Thanks for helping Urban Air Milwaukee grow the experience, brand, and elevate! Your presentations to our team and leadership coaching were the game changer for our team and future teams!! Always great working with you, Barry.
Amanda Susko
Senior Director, Pittsburgh Penguins Foundation
Pursuing Excellence Never Stops… That is the PENS way. Barry, thank you so much for your experience and insight. You and your team have been instrumental in assisting us with the development of the Penguins U college program.
David Serle
RE/MAX Services, Lic. Real Estate Broker
I really appreciate you sharing your knowledge of leadership it was so helpful to our viewers. The leadership advice and tips you gave and the stories you told were on point and we had so much positive feedback from your episode. Thank you, Barry.
Mark Mrozinski
Sr. Vice President of Retail, Dining and Spa Operations at Westgate Resorts
Barry role models excellence 24 hours a day. He possesses a unique ability to over-deliver on guests and client expectations in a way which is uncommon in today’s “no service” world. Time and time again, I have watched Barry use his intuition and experience to anticipate the needs of guests and deliver a level of service that can
only be described as “exceptional.”
“Thinking Outside the Box” is a phrase often used but never really achieved. Barry “Lives Outside the Box.” He is an experienced hospitality visionary who believes that inspiration is the real work of leaders.
David Millay
Clancy’s Sports Properties, Managing Partner EngageMint, Partner: Sports Tourism and Youth Sports
Barry’s years with Disney and other organizations working with diverse clients and personalities uniquely qualifies him as an expert in customer service. Great stories and words of wisdom during our podcast. Thanks, Barry.
You completely WOWED the audience of meeting planners and hotel and convention visitor’s bureau (CVB) professionals as an Avatar in a Virtual World. Thank you so much for delivering the closing Keynote Speech for Luxury Meetings at ITME World, 2021 Incentive Travel Meetings & Events Conference.
Paul Perrino, Executive Vice President/Partner | Luxury Meetings, Inc.
Barry is the consummate “big picture” guy who knows how to work within a company structure to deliver what others would insist “could not be done.” The corporate bureaucracy often insulates people from attempting to do great things. Barry is one of those leaders who will not bow to, “It’s always been done that way.”
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Bill Wulff | President, Above The Rim Events - A Meetings & Incentives Management Company
Tony Caselnova
Disney Parks Podcast
Barry Jacobson is a superb speaker and so intriguing on Everything Disney.’ Our audience was captivated by his recent interview on our podcast. Barry specializes in leadership and customer service and finds the most
interesting ways to communicate and connect with his audience. He has a way of weaving in true Disney experiences and stories from his 30 years at Disney in the hospitality and guest services industry, from an insider’s view. Well done!
Rebecca Morgan
Owner, Choose Awesome Co
Barry is a true leader, an insightful business leader, and a fabulous speaker! During our recent podcasts, I posed several questions but then bombarded him with over a dozen more that our listeners asked. Barry didn’t skip a beat and was phenomenal. I would definitely recommend him as a speaker — the topic of premium customer service is his passion but don’t let that fool you – employee and customer service at every level, even business partner or leadership coach…Barry can do it all.”
Lourdes Mola
Kings Service Solutions
A wonderful morning with a presentation from Barry Jacobson from Barry Jacobson Consulting on Creating a World-Class Culture of Excellence. Thank you, Barry, for the FANTASTIC presentation and the reminder that we build the customer experience one interaction at a time, and everyone is important in the journey.
APPLYING DISNEY CUSTOMER SERVICE PRACTICES TO THE HEALTHCARE INDUSTRY
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Elevating the Customer/Patient Experience | With the unprecedented access to treatment alternatives, you can’t just meet your patient’s needs, you have to WOW them. What better way to do that than with a little Disney magic? Our guest today, Disney Exec and Hospitality leader, Barry Jacobson, was responsible for some of their most exclusive events and properties during his nearly 40 years with the company. We’re LIVE, breaking down the three action items your office can take to elevate the Customer/Patient experience at your medical practice. That’s right, we’re putting the hospital in hospitality.
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Michelle Burdo | Owner, Burdo Media Group