“Inspect what you expect.”

- Barry Jacobson

 

Whether you're a small startup or a large corporation, a Medical Group or a Resort Property, Barry’s Business Assessment/Secret Shopper Program provides the roadmap for success, guiding you towards sustainable growth and competitive advantage. What do customer’s say about your organization’s staff and patient/fan/guest experience? Many times, you only hear the negative, if you hear anything at all, and that may be too late.

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From onstage to backstage, from arrival to departure, with a keen eye for detail, and a wealth of experience across industries, Barry will provide a detailed evaluation of your organization. He will provide opportunities for improvement and growth, including the areas of customer experience, staff interactions, and operations. He will pinpoint best practices and provide recommendations. The time is now. Uncover valuable insights to enhance your customer satisfaction ratings, drive loyalty, and ultimately, boost your bottom line