Listening
Open for Business – Pandemic 2020. A former Disney executive advises on the new guest experience. When his local barber shop needed advice on how to reopen, they turned to Barry. Hear how Barry advised his barber to consider the staff first and then plan the customer experience.
About the Interviewer | Al Getler is Vice President of Sales and Business Development at Advantage Newspaper Consultants, one of the top revenue- producing companies serving the newspaper publishing industry.
Elevating the Customer and Patient Experience. What better way to do that than with a little Disney magic? Barry shares some of his best secrets and stories of how his experience with customer service can be applied to the patient experience.
About the Interviewer | Michelle Burdo is the Owner and Founder of Burdo Media Group. Michelle spent 15 years in the television industry as a news anchor and has interviewed countless politicians, community leaders, small business owners, and more.
What’s the difference between Customer Service and Premium Service? Barry developed and led some of the most premium experiences at some of the most iconic brands in the world. Listen as Barry sheds some light on the keys to providing incredible customized and personalized premium service.
About the Interviewer | David Millay is managing partner of EngageMint, a customer-experience and employee experience design firm for college athletic departments and sports and entertainment organizations.
Backstage Stories. Enjoy insider tips, secrets revealed, and more in this in-depth interview. Barry shares insight from his many years with Disney. From premium hotels to Disney’s Fairy Tale Weddings, to his most recent role as head of Club 33, Disney’s Spas and Salons, and Disney’s Golden Oak community, Barry’s stories can be enjoyed by all Disney enthusiasts.
About the Interviewer | Disney Parks Podcast gives ‘unofficial’ insight into all the Disney parks – and everything in between, hosted by Tony Caselnova and John Donahue.