Barry has a unique talent for connecting with people. No matter how many individuals were on his team, he was able to make each feel that their area was the most important to him – he connected and inspired. This gift for inspiring actions – not needing to master the technical skills of his direct reports, but appropriately determining when to empower, when to provide guidance – enabled Barry to drive performance. Barry manages from the heart and can share his “people first” philosophy to guide others on how to bring out the best from their teams. I have known Barry for more than 30 years and am still learning from him. So can you.
SVP & Chief Customer Officer, Duke Energy Corporation
Barry is world-class in all that he does. He is a human Swiss-army knife, with the ability to provide superior guest experiences in any and all situations.
Chief Brand and Innovation Marketing Officer, VISA
I worked closely with Barry during my Disney career and his ability to coordinate complex special events with VIP clients was excellent. He has a “can do” mindset and very strong customer service skills. As the General Manager of Golden Oak Operations, he’s now successful interfacing with some of the company’s most loyal fans.
Former President Walt Disney Travel, EVP Worldwide Sales, Walt Disney World
Barry Jacobson is a superb speaker and so intriguing on ‘Everything Disney.’ Our audience was captivated by his recent interview on our podcast. Barry specializes in leadership and customer service and finds the most interesting ways to communicate and connect with his audience. He has a way of weaving in true Disney experiences and stories from his 30 years at Disney in the hospitality and guest services industry, from an insider’s view. Well done!
Disney Parks Podcast
Barry’s years of dealing with demanding clients and personalities uniquely qualifies him as an expert in customer service. Great stories and words of wisdom. Thanks, Barry.
Clancy’s Sports Properties | Managing Partner | EngageMint, Partner: Sports Tourism and Youth Sports
Barry Jacobson is our ‘go-to’ customer experience expert! We needed advice for businesses to reopen from the 2020 pandemic. Barry bottom lined it! His advice was our most watched content.
Vice President of Sales and Business Development | ANC Focus Revenue Solutions
Barry Jacobson is an amazing thought leader and facilitator. Our organization reached out to Barry and he quickly answered our call to provide the community with tips on how to lead teams during this terrible pandemic. Barry crafted a world-class presentation on what is becoming a very relevant topic as we move to our new COVID normal – CARES: Six Critical Steps for Reopening After COVID-19. The information presented was thoughtful and engaging and Barry’s delivery of the content was concise, caring, and very interactive. The CareerSource Central Florida team is very happy to have partnered with Barry and look forward to future opportunities to collaborate and serve the Central Florida employer community. – Rosa Espinal-Perry, Learning & Development Manager, CareerSource Central Florida
Learning & Development Manager
CareerSource Central Florida