What is your definition of hos·pi·tal·i·ty? Merriam-Webster dictionary defines it as:
- hospitable treatment, reception, or disposition thanked our hosts for their hospitality
- the activity or business of providing services to guests in hotels, restaurants, bars, etc.
Having grown up in a small town in Windsor Locks, Connecticut, Barry’s earliest knowledge of what it meant to be hospitable was witnessed by how his childhood home served as the meeting place for friends and family. At almost any time of the day, his mother was the consummate hostess who created an atmosphere of warmth, caring, and sense of family. This made Barry understand, at an early age, that hospitality meant “caring for others.”
Fast forward to 2020. Being hospitable is an act of caring for others in a manner that is cordial and genuine…
- Build an environment that supports a warm, sincere welcome at the onset.
- Offer a reception that speaks to how you want customers to feel.
- Ensure that your customers have an experience they will want to share with others.
This type of receptive disposition, when consistently done well, will allow you to achieve maximum, satisfaction levels that will have your customers talking about your service and helping to drive business forward. It’s as simple as “Building the Customer Experience, one Magical interaction at a time.”
ABOUT THE AUTHOR
Whether it was for Disney, ClubCorp, The Dallas Cowboys, The Venetian/Palazzo, or any one of his partners or clients, Barry Jacobson has always been at the forefront of customer service and guest experience. Throughout his extensive career with consumer-based, customer service organizations, Barry’s goal has always been to ensure others benefit from his expertise. His goal is to assist businesses looking to connect with their clients and customers. Barry is now a Guest Speaker, Leadership Coach, and Customer Service Consultant.
